Brief outage on web04 server November 11, 2013 (resolved)
Between 11:32 and 11:36 AM Pacific time on November 11, 2013, the “web04” server experienced very high load that led to an outage for sites on that server. (Other servers were not affected.)
The high load was caused by a RAID array hard disk that suddenly became very slow to respond to requests. The disk was automatically reset and the server resumed working normally. We’re keeping a close eye on this and doing further testing, and will replace any defective hardware if necessary.
We sincerely apologize to our customers affected by this problem.
on Tuesday, November 12, 2013 at 6:30 am (Pacific) Volodymyr Frytskyy wrote:
Could you also take a look at smtp server, cause it doesn’t works for me right now, possibly as a side-effect of this issue.
on Tuesday, November 12, 2013 at 9:44 am (Pacific) Volodymyr Frytskyy wrote:
Please ignore my commend – problem with e-mail was on my end.
on Tuesday, November 12, 2013 at 9:54 am (Pacific) Ken wrote:
Great, we’re glad you got it fixed! (And for the record, outgoing mail [SMTP] does not go through individual web servers such as web04, so your problem was definitely unrelated.)
Thanks for working with us on your issue separately via email. For the record (and for the benefit of anyone else reading this post): reporting issues to us via email (support@tigertech.net) rather than via blog posts is definitely the right way to go. A direct email conversation lets us work to fix your problem without publicly sharing all of your specific details.