At 7:59 AM Pacific time on September 13, we tweeted this:
7:59 AM Pacific time: We're investigating a possible network outage affecting some customers. http://t.co/TySP4KGNY1
— Tiger Technologies (@Tigertech) September 13, 2013
However, this was a false alarm. The problem was in our independent external monitoring system, not a real problem with any of our servers or network.
Between 7:41 PM and 8:04 PM Pacific time August 4, 2013, one of our network providers experienced high packet loss, causing intermittently slow or unavailable connections for some customers.
All services are now running normally, and we’re working with that network provider to determine the root cause and prevent a recurrence. We apologize for the inconvenience this caused customers who were affected.
Update at 9:33 PM Pacific time: Our provider reports that their network in San Jose, California was overwhelmed by a large denial of service attack directed at another one of their customers (unrelated to our company). They believe they have resolved the problem.
Between 7:55 PM and 8:06 PM Pacific time July 25, 2013, one of our upstream providers experienced high packet loss that caused an interruption in service for some customers.
The problem was resolved at 8:06 PM and all services are now operating normally. We apologize for the inconvenience this caused.
The PHP developers recently announced the release of versions 5.3.27 and 5.4.17 that fix several bugs. We’ve upgraded PHP 5.3 and 5.4 on our servers.
In addition, we’ve updated the obsolete PHP version 5.2.17 on our servers to include the fix for a security bug that the updated 5.3 and 5.4 versions solve. (This bug wouldn’t normally be fixed because the PHP 5.2 series is no longer supported by the PHP developers, but we consider it important enough to manually backport the fix.)
These changes should be transparent to customers. In the unlikely event you experience any issues, don’t hesitate to let us know.
Earlier this month, the PHP developers announced the release of versions 5.3.26 and 5.4.16 that fix several bugs. We’ve upgraded PHP 5.3 and 5.4 on our servers as a result.
In addition, the developers of Zen Guard Loader for PHP (previously known as “Zend Optimizer”) have released a version with PHP 5.4 compatibility, so our copies of PHP 5.4.16 now support that feature, too.
Finally, we’ve also updated the ionCube Loader PHP extension (which most of our customers don’t use) from version 4.4.0 to version 4.4.1.
These changes should be transparent to customers. In the unlikely event you experience any issues, don’t hesitate to let us know.
Between 10:00 PM Pacific time on Saturday, June 8 and 5:00 AM on June 9, each of our hosting servers will be restarted. This will cause a brief interruption of service (less than 10 minutes) for each site at some point during this 7 hour period.
The PHP developers have announced the release of versions 5.3.25 and 5.4.15 that fix several bugs. We’ve upgraded PHP 5.3 and 5.4 on our servers as a result.
We’ve also updated the ionCube Loader PHP extension (which most of our customers don’t use) from version 4.2.2 to version 4.4.0.
These changes should be transparent to customers. In the unlikely event you experience any issues, don’t hesitate to let us know.
Between 12:50 and 1:23 PM Pacific time, service was intermittently unavailable or slow for sites and e-mail on the web12 server. In addition, customers on other servers may have seen brief delays or high load for about two minutes during this period.
Between 11:04 PM and 11:44 PM March 23, our network was either slow to respond due to high packet loss or completely unavailable to some customers.
The PHP developers have announced the release of version 5.3.22 that fixes several bugs. We’ve upgraded PHP 5.3.21 to version 5.3.22 on our servers as a result.
In addition, we now offer PHP version 5.4.12 as an optional choice in our control panel. For now, the PHP 5.4 series is recommended only for customers who need to test “cutting edge” features. Most customers should stick with the PHP 5.3 series, which is compatible with a wider variety of scripts.
