Between 11:00 PM and 11:59 PM Pacific time Saturday June 22, 2013, the “web07” and “web12” servers will be restarted. This will cause a five minute interruption of service on each of these two servers at some point during this hour.
Other servers will not be affected. Mail for customers on these servers will be queued and delivered after a short delay.
Between 10:00 PM Pacific time on Saturday, June 8 and 5:00 AM on June 9, each of our hosting servers will be restarted. This will cause a brief interruption of service (less than 10 minutes) for each site at some point during this 7 hour period.
Between 10:00 PM and 10:59 PM Pacific time Wednesday May 22, 2013, the “web05” and “web07” servers will be restarted. This will cause an eight minute interruption of service for each server at some point during this hour.
Between 11:00 PM and 11:59 PM Pacific time February 26, 2013, each of our servers will be restarted for a “kernel upgrade”. This will cause an approximately four minute interruption of service for each customer at some point during this hour.
Update: The maintenance described below was completed with less than 5 minutes downtime.
At 11:00 PM Pacific time January 18 2013, the “web04” server will be restarted.
Between 11:00 PM and 11:59 PM Pacific time on Saturday December 22 2012, the MySQL database software on each of our servers will be upgraded to version 5.1.66 and restarted. This will cause an approximately 30 second interruption of service on each customer Web site at some point during this hour.
This upgrade is necessary for security reasons. We apologize for the inconvenience this causes.
Update December 22 11:17 PM: The maintenance was completed with less than 30 seconds downtime per server.
Between 11:00 PM and 11:59 PM Pacific time on Saturday June 23 2012, the MySQL database software on each of our servers will be upgraded to version 5.1.63 and restarted. This will cause an approximately 30 second interruption of service on each customer Web site at some point during this hour.
This upgrade is necessary for security reasons. We apologize for the inconvenience this causes.
Update 11:12 PM June 23: The maintenance was completed as planned.
We’ve been notified by an upstream network provider that they will be performing router firmware upgrades on Saturday, March 24 2012 between 4:00 and 4:30 PM Pacific time.
Most customers will not notice any service interruption because we use redundant network providers, but in the worst case it can take up to about 90 seconds for certain parts of the Internet to see the changed “routes”. That means a brief interruption is theoretically possible for some connections. We’re announcing this just so you know that if you do see any problem, it will be resolved quickly.
Update 4:33 PM Pacific time: The maintenance has been completed.
Between 10:00 PM and 11:00 PM Pacific time on Friday March 9, 2012, we’ll be updating the MySQL database software on all our hosting servers. This will cause a Web site service interruption of about 30 seconds for some customers at some time during this period. E-mail will not be affected.
This maintenance is necessary to install a mandatory MySQL security update that will upgrade the MySQL version to 5.1.61. We apologize for any inconvenience this causes.
Update 10:13 PM: The maintenance was completed with less than 30 seconds downtime on each server. Customers should not notice any changes, but as always, don’t hesitate to contact us with any questions or problems.
On Saturday, February 18, 2012 between 10:00 and 11:00 PM Pacific time, we’ll be upgrading the Apache Web server software on each of our Web servers.
Most customers will not notice anything, but the upgrade will cause approximately 30 seconds of slow Web page loading at some point during that hour as we delay incoming connections at the network level.
This maintenance is necessary to apply security and reliability fixes released by the Apache developers. (We’ve been using the upgraded version on our Webmail servers for several days, so it’s well tested.)
Update: The maintenance was completed at 10:03 PM Pacific time.
