Scheduled maintenance February 23 & 24, 2018 for some servers (completed)

Update 11:18 PM Pacific time: The maintenance described below was completed successfully.

Over the last year, we’ve been slowly upgrading our servers from Debian Linux version 7 (codename “wheezy”) to version 8 (codename “jessie”). We’ll be finishing that process over the next few weeks, with brief scheduled maintenance on each server.

The upgrade requires that each hosting server be taken offline for a few minutes over a three hour maintenance window and then restarted, causing brief scheduled “downtime” for websites and email on that server. The total downtime for any server should not exceed ten minutes during this three hour period.

Mail arriving while a server is being restarted will be queued and delivered after a short delay. No mail will be lost.

This coming weekend, we’ll be updating some (not all) web servers:

  • Friday, February 23, 9:00-11:59 PM Pacific: servers ending in digits “0” and “9” (completed)
  • Saturday, February 24, 9:00-11:59 PM Pacific: servers ending in digits “8” and “7” (completed)

So, for example, the “web10” server will be updated on February 23, and the “web07” server will be updated on February 24. This page explains how to find which server a site is on.

(Additional servers will be updated the following weekends; we’ll post separate announcements about that.)

Although the final step of the upgrade modifies hundreds of software packages on the server, we have tested it extensively don’t expect most customers to notice any change. Your website and email should continue working as they always have. However, if you do have any trouble, don’t hesitate to contact us.

Brief scheduled maintenance January 8, 2018 (completed)

Between 9:00 PM and 11:59 PM Pacific time on Monday, January 8, 2018, each of our hosting servers will be restarted. This will cause a brief interruption of service (less than 5 minutes) for each site at some point during this period.

Read the rest of this entry »

Web13 MySQL database problems (resolved)

Between 6:06 PM Pacific time (December 28 2017) and 05:15 AM Pacific time (December 29 2017) some Web sites on our web13 server were inaccessible for periods of time due to MySQL database corruption problems. During that time customers will likely have experienced a “Error Establishing Database Connection” message when viewing their Web site.

By 8:49 PM Pacific time (December 28 2017) most Web sites were working although a small number needed databases manually restoring by our technicians. That process was completed by 05:15 AM Pacific time (December 29 2017).

We don’t consider this acceptable and will strive to make sure this doesn’t recur. Finally we apologize for the inconvenience this caused.

Brief scheduled maintenance on web07 server December 23, 2017 (completed)

At approximately 9:30 PM Pacific time on Saturday, December 23 2017, the web07 server will be restarted.

This will cause a brief interruption of service (less than 3 minutes) for sites and email on this server. Sites on other servers will not be affected.

Read the rest of this entry »

Brief MySQL scheduled maintenance October 27, 2017 (completed)

Between 9:00 PM and 11:59 PM Pacific time on Friday, October 27 2017, the MySQL database software on each of our servers will be upgraded from version 5.6.37 to 5.6.38. This will cause an approximately 60 second interruption of service on each MySQL-using customer website at some point during this period.

This upgrade is necessary for security reasons and to fix bugs in MySQL. We apologize for the inconvenience this causes.

Update 9:55 PM Pacific time: The maintenance was completed as planned and all services are running normally.

Brief MySQL scheduled maintenance September 8, 2017 (completed)

Between 9:00 PM and 11:59 PM Pacific time on Friday, September 8, 2017, the MySQL database software on each of our servers will be upgraded from version 5.6.36 to 5.6.37. This will cause an approximately 60 second interruption of service on each MySQL-using customer website at some point during this period.

This upgrade is necessary for security reasons and to fix bugs in MySQL. We apologize for the inconvenience this causes.

Update 10:21 PM Pacific time: The maintenance was completed as planned and all services are running normally.

Brief scheduled maintenance June 29, 2017 (completed)

Between 11:00 PM and 11:59 PM Pacific time on Thursday, June 29, 2017, each of our hosting servers will be restarted. This will cause a brief interruption of service (less than 5 minutes) for each site at some point during this period.

Read the rest of this entry »

Brief scheduled maintenance on two servers May 25, 2017 (completed)

Between 10:00 PM and 11:59 PM Pacific time on Thursday, May 25 2017, two of our hosting servers will be restarted: “web06” and “web12”. (This page explains how to find which server a site is on.)

This will cause a brief interruption of service (less than 5 minutes) for each site on these two servers at some point during this 2 hour period. Sites on other servers will not be affected.

Read the rest of this entry »

Brief MySQL scheduled maintenance May 3-6, 2017, for some servers (completed)

We’re continuing the process of upgrading our MySQL database servers from the 5.5 series to the MySQL 5.6 series (specifically, from version 5.5.54 to 5.6.36).

The upgrade requires that each Web server be taken offline for approximately 60 seconds, causing brief scheduled “downtime”.

Over the next few days, we’ll be updating these web servers:

  • Wednesday May 3, 10:00-11:59 PM Pacific: servers ending in digit “5” (completed)
  • Thursday May 4, 10:00-11:59 PM Pacific: servers ending in digit “4” (completed)
  • Friday May 5, 10:00-11:59 PM Pacific: servers ending in digits “2” and “3” (completed)
  • Saturday May 6, 10:00-11:59 PM Pacific: servers ending in digits “0” and “1” (completed)

(Servers ending in digits 6-9 have already been updated.)

Read the rest of this entry »

Brief MySQL scheduled maintenance April 29 & 30, 2017 for some servers (completed)

We’re beginning the process of upgrading our MySQL database servers from the 5.5 series to the MySQL 5.6 series (specifically, from version 5.5.54 to 5.6.36).

The upgrade requires that each Web server be taken offline for approximately 60 seconds, causing brief scheduled “downtime”.

This coming weekend, we’ll be updating some (but not all) web servers:

  • Saturday, April 29, 8-10 AM Pacific: servers ending in digits “9” and “8” (completed)
  • Sunday, April 30, 8-10 AM Pacific: servers ending in digits “7” and “6” (completed)

(Servers ending in digits 0-5 will be updated the following weekend; we’ll post a separate announcement about that.)

Read the rest of this entry »