We’ve traditionally used our blog for notifications about our system status, but we’ve now added a more modern status page, at www.tigertechstatus.net. It shows any problems, outages, or planned maintenance.
We recommend that you bookmark the page in your web browser so you can check it even if you can’t reach our main site for some reason. (It’s hosted by a third party, so it will be available even if there’s a problem with our services.) You can use the Get Updates button in the top of that page to subscribe to status updates by email, Slack, Microsoft Teams or RSS feeds.
We recently added a new web-based file manager interface for our hosting customers. It’s a great alternative to FTP if you need to transfer files.
In addition to the features you’d expect, like uploading, downloading, unzipping, and so on, you can use it to browse individual files in backups we’ve made for your account. (Unlike many other hosting companies nowadays, backups are still always included free with all our hosting plans!)
Our business offices will be closed on Monday, September 5 to observe the US Labor Day legal holiday.
As always, we’ll provide same-day support for time-sensitive issues via our ticket and e-mail systems. However, questions that aren’t time-sensitive (including most billing matters) may not be answered until Tuesday, and telephone support (via callbacks) will be available only for urgent issues.
Our business offices will be closed on Monday, July 4 to observe the US legal holiday.
As always, we’ll provide same-day support for time-sensitive issues via our ticket and e-mail systems. However, questions that aren’t time-sensitive (including most billing matters) may not be answered until the next day, and telephone support (via callbacks) will be available only for urgent problems.
Our business offices will be closed on Monday, May 30 to observe the US legal holiday.
As always, we’ll provide same-day support for time-sensitive issues via our ticket and e-mail systems. However, questions that aren’t time-sensitive (including most billing matters) may not be answered until Tuesday, and telephone support (via callbacks) will be available only for urgent problems.
Our business offices will be closed on Monday, February 21 to observe the US legal holiday.
As always, we’ll provide same-day support for time-sensitive issues via our ticket and e-mail systems. However, questions that aren’t time-sensitive (including most billing matters) may not be answered until Tuesday, and telephone support (via callbacks) will be available only for urgent problems.
Our business offices will be closed on Monday, January 17 to observe the US legal holiday.
As always, we’ll provide same-day support for time-sensitive issues via our ticket and e-mail systems. However, questions that aren’t time-sensitive (including most billing matters) may not be answered until Tuesday, and telephone support (via callbacks) will be available only for urgent problems.
Our business offices will be closed on Friday, December 31 to observe the US legal holiday. As always, our support staff will be providing same-day support for time-sensitive issues via our ticket and e-mail systems. However, questions that aren’t time-sensitive (including most billing matters) may not be answered until Monday, and telephone support (via callbacks) will be available only for urgent problems.
Our business offices will be closed on Friday, December 24 to observe the US legal holiday.
As always, our support staff will be providing same-day support for time-sensitive issues via our ticket and e-mail systems. However, questions that aren’t time-sensitive (including most billing matters) may not be answered until Monday, and telephone support (via callbacks) will be available only for urgent problems.
Our business offices will be closed on Thursday, November 25 to observe the US legal holiday for Thanksgiving.
As always, we’ll provide same-day support for time-sensitive issues via our ticket and e-mail systems. However, questions that aren’t time-sensitive (including most billing matters) may not be answered until Friday, and telephone support (via callbacks) will be available only for urgent problems.
