Brief MySQL scheduled maintenance November 24, 2018 for some servers (completed)

Update 10:39 PM Pacific time Nov. 24: The maintenance described below has been completed and all services are running normally.

Between 10:00 PM and 11:59 PM Pacific time on Saturday, November 24, 2018, the MySQL database software on some hosting servers will be updated. This will cause an approximately two minute interruption of service on each MySQL-using customer Web site (including WordPress sites) at some point during this period.

Specifically, this will affect servers ending in digits 4, 5 and 6, such as “web04” and “web14”. Servers ending in digits 0-3 are not affected now and will be updated later; servers ending with digits 7-9 were previously updated.

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Brief MySQL scheduled maintenance November 17, 2018 for some servers (completed)

Update 10:46 PM Pacific time Nov. 17: The maintenance described below has been completed and all services are running normally.

Between 10:00 PM and 11:59 PM Pacific time on Saturday, November 17, 2018, the MySQL database software on some hosting servers will be updated. This will cause an approximately two minute interruption of service on each MySQL-using customer Web site (including WordPress sites) at some point during this period.

Specifically, this will affect servers ending in digits 7, 8 and 9, such as “web07” and “web08”. Servers ending in digits 0-6 are not affected now and will be updated later this month.

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PHP 7.1.24 and 7.2.12

The PHP developers recently released versions 7.1.24 and 7.2.12 that fix several bugs. We’ve upgraded the PHP 7.1 and 7.2 series on our servers as a result.

These changes should not be noticeable, but as always, don’t hesitate to contact us if you have any trouble.

Automatic import of G Suite and Office 365 mail records

Some customers who transfer their hosting service from another company to ours are already using the third-party Google “G Suite” or Microsoft “Office 365” mail services.

Since those are paid services, most people want to continue using them, even though they’re changing where their website is hosted. Until now, though, that meant manually adding the necessary DNS records to our nameservers (or asking us to do so).

To make this process easier, if we see that you use either of these services, we now try to automatically copy the necessary DNS records when you sign up. You can review the imported records in our control panel (and delete them if you need to). The signup confirmation message we send by email will let you know if we imported anything.

PHP 5.6.38, 7.0.32, 7.1.22 and 7.2.10

The PHP developers recently released versions 5.6.38, 7.0.32, 7.1.22, and 7.2.10 that fix several bugs. We’ve upgraded the PHP 5.6, 7.0, 7.1, and 7.2 series on our servers as a result.

These changes should not be noticeable, but as always, don’t hesitate to contact us if you have any trouble.

PHP 7.1.21 and 7.2.9

The PHP developers recently released versions 7.1.21 and 7.2.9 that fix several bugs. We’ve upgraded the PHP 7.1 and 7.2 series on our servers as a result.

These changes should not be noticeable, but as always, don’t hesitate to contact us if you have any trouble.

phpMyAdmin updated to version 4.8.3

We’ve updated phpMyAdmin to the latest version, 4.8.3.

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Mailman mailing list software upgraded to version 2.1.29

The authors of the Mailman mailing list software we provide for customers have recently released version 2.1.29 to fix several bugs.

We’ve upgraded the Mailman software on our servers as a result.

Users of Mailman lists shouldn’t notice any changes, but as always, don’t hesitate to contact us if you have any questions or see any problems.

PHP 5.6.37, 7.0.31, 7.1.20 and 7.2.8

The PHP developers recently released versions 5.6.37, 7.0.31, 7.1.20, and 7.2.8 that fix several bugs. We’ve upgraded the PHP 5.6, 7.0, 7.1, and 7.2 series on our servers as a result.

These changes should not be noticeable, but as always, don’t hesitate to contact us if you have any trouble.

Extortion scams that claim to have hacked your account

We’ve seen a few reports recently of customers receiving messages that begin something like this:

I’m going to cut to the chase. I am aware [redacted] is your pass word. More to the point, I know your secret and I’ve evidence of your secret. You don’t know me personally and no one paid me to examine you.

Or like this:

You may not know me and you are probably wondering why you are getting this e mail, right? I’m a hacker who cracked your email and devices a few months ago. Do not try to contact me or find me, it is impossible, since I sent you an email from YOUR hacked account.

The message then goes on to demand money (usually in the form of a Bitcoin ransom) in order to not reveal your “secret”.

These are a scam; you should ignore them. The mail is sent in bulk by spammers to millions of people, just like any other spam, and they know nothing about you beyond your email address and possibly a password they stole from another site. Our filters block most of these (we’re blocking more than a dozen per day per account, on average), but unfortunately no filter can block all spam messages, and the spammers are constantly changing them to get around the blocking.

You can find more information on sites like Sophos and Krebs on Security.

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