Between 7:55 PM and 8:06 PM Pacific time July 25, 2013, one of our upstream providers experienced high packet loss that caused an interruption in service for some customers.
The problem was resolved at 8:06 PM and all services are now operating normally. We apologize for the inconvenience this caused.
The PHP developers recently announced the release of versions 5.3.27 and 5.4.17 that fix several bugs. We’ve upgraded PHP 5.3 and 5.4 on our servers.
In addition, we’ve updated the obsolete PHP version 5.2.17 on our servers to include the fix for a security bug that the updated 5.3 and 5.4 versions solve. (This bug wouldn’t normally be fixed because the PHP 5.2 series is no longer supported by the PHP developers, but we consider it important enough to manually backport the fix.)
These changes should be transparent to customers. In the unlikely event you experience any issues, don’t hesitate to let us know.
Our business offices will be closed on Thursday, July 4 to observe the US legal holiday. As always, we’ll provide same-day support for time-sensitive issues via our ticket and e-mail systems. However, questions that aren’t time-sensitive (including most billing matters) may not be answered until the next business day (i.e., Friday), and telephone support (via callbacks) will be available only for urgent problems.
Earlier this month, the PHP developers announced the release of versions 5.3.26 and 5.4.16 that fix several bugs. We’ve upgraded PHP 5.3 and 5.4 on our servers as a result.
In addition, the developers of Zen Guard Loader for PHP (previously known as “Zend Optimizer”) have released a version with PHP 5.4 compatibility, so our copies of PHP 5.4.16 now support that feature, too.
Finally, we’ve also updated the ionCube Loader PHP extension (which most of our customers don’t use) from version 4.4.0 to version 4.4.1.
These changes should be transparent to customers. In the unlikely event you experience any issues, don’t hesitate to let us know.
WordPress 3.5.2 was recently released, and as always, we’ve updated our WordPress one-click installer to automatically install the latest version for new WordPress sites.
If you’ve previously installed WordPress, you should upgrade it from within your WordPress Dashboard.
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Between 11:00 PM and 11:59 PM Pacific time Saturday June 22, 2013, the “web07” and “web12” servers will be restarted. This will cause a five minute interruption of service on each of these two servers at some point during this hour.
Other servers will not be affected. Mail for customers on these servers will be queued and delivered after a short delay.
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Between 10:00 PM Pacific time on Saturday, June 8 and 5:00 AM on June 9, each of our hosting servers will be restarted. This will cause a brief interruption of service (less than 10 minutes) for each site at some point during this 7 hour period.
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Beginning at 10:38 AM, the “web12” server experienced high load that made sites on that server slow (or intermittently return “503 errors”) for several minutes. The cause of this problem (a user running a process that caused extremely high disk usage) has been identified and resolved.
We sincerely apologize for the inconvenience this problem caused.
Between 9:45 PM and 10:05 PM Pacific time June 2, the “web01” server (which also hosts our own www.tigertech.net Web site) stopped responding normally due to a Linux kernel problem, leading to some sites and mail accounts on the server being unavailable during this period.
The server was restarted and is now operating normally. We sincerely apologize for the inconvenience this caused.
Our business offices will be closed on Monday, May 27 to observe the US legal holiday. As always, we’ll provide same-day support for time-sensitive issues via our ticket and e-mail systems. However, questions that aren’t time-sensitive (including most billing matters) may not be answered until the next day, and telephone support (via callbacks) will be available only for urgent problems.