We’ve renewed the SSL certificate on our mail servers (because it was due to expire soon).
Almost all customers shouldn’t notice any change, but if you read e-mail using a secure connection with an unusual mail program that doesn’t handle SSL connections properly, you might be asked to “accept” the new certificate.
Our business offices will be closed on Thursday, November 22 to observe the US legal holiday for Thanksgiving.
As always, we’ll provide same-day support for time-sensitive issues via our ticket and e-mail systems. However, questions that aren’t time-sensitive (including most billing matters) may not be answered until Friday, and telephone support (via callbacks) will be available only for urgent problems.
At 9:45 PM Pacific time November 15 2012, our “web10” server became unstable and we eventually decided to restart it to resolve the problem. This caused a period of about 20 minutes where the server was intermittently not working reliably, then a four minute outage while it restarted.
At 11:00 PM Pacific time October 26 2012, our “web12” server experienced a “kernel panic” and needed to be restarted. This led to an 8 minute outage of Web sites and e-mail hosted on that server.
All services are now working normally, and other servers were not affected.
The PHP developers have announced the release of version 5.3.18 that fixes several bugs.
We’ve upgraded PHP 5.3.17 to PHP 5.3.18 on our servers as a result.
Update 6:20 PM October 11: AOL has resolved the problem described below. All delayed mail has been delivered, and all services are operating normally.
This won’t affect most customers, but we’ve changed one of the “php.ini” settings for PHP 5.3. The “register_long_arrays” setting (which defaults to “Off” in PHP 5.3) has been changed to “On”, as it was in PHP 5.2.
As described in a previous blog post, we’re removing the obsolete PHP version 5.2 from our servers. Our customers should only be using the newer PHP 5.3 series.
The PHP developers have announced the release of version 5.3.17 that fixes several bugs.
We’ve upgraded PHP 5.3.16 to PHP 5.3.17 on our servers as a result.
At 3:33 PM Pacific time September 12 2012, our “web04” server became unstable and needed to be restarted. This led to an 8 minute outage of Web sites and e-mail hosted on that server.
All services are now working normally, and other servers were not affected.
This isn’t normal or acceptable. We take server reliability seriously, and we’re investigating the underlying cause to avoid a recurrence of this problem.
