Starting just after 9AM (Pacific time) today, the “bender” server experienced some very high loads (for about 40 minutes). It seemed to be coming from a combination of severe database, e-mail, and Web server access. Sort of a “perfect storm” of unusual load.
We work very hard to run all of our servers at a reasonable level, with excess capacity to spare. Even though the load was unusual, we don’t consider this type of limitation acceptable. We are reviewing the server’s configuration files to see if we can make changes to avoid this sort of problem in the future.
We’ve updated the default version of Ruby on Rails on our servers to version 2.2.3.
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In a previous post, I talked about how some domain name registrars have been violating the ICANN transfer policy for years, preventing domain name holders from easily transferring domain names.
I lamented the lack of detailed statistics about how many transfers each registrar rejected. However, it turns out that some of those numbers are actually available right on the ICANN Web site.
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We’re making a number of changes to our service:
- All Web hosting plans now include unlimited bandwidth
- Web hosting disk space has been doubled, to at least 10 GB
- Hosting price change for some customers with older accounts
- “Domain name only” prices reduced to as low as $10.95
The rest of this post has more details.
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We are now on Twitter! Our Twitter user name is TigerTech – follow us!
We’re just getting started on Twitter, and will be trying to figure out its best uses for our customers. Please note that if you ever need technical support your best bet is still to use our support pages. You can easily search our support pages using the “Search” box at the top of every page. If you can’t find the answer on one of our many support pages then your next best bet is to send us an e-mail (rather than using Twitter and trying to diagnose a problem 140 characters at a time).
We will be manning our Twitter account during normal phone hours (Monday – Friday, 9 AM – 5 PM Pacific time).
Update January 2011: Our Twitter username is now the more memorable “TigerTech” (we previously used a different one). This post has been updated to avoid confusion.
Our Web hosting customers who use FastCGI have been seeing extra “500 internal server” errors in their logs and statistics since September 12.
The good news is that this is just a logging bug caused by a recent Apache Web server update. Visitors to your site are seeing exactly what they always saw, and there isn’t any problem besides the incorrect logging.
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Customers on the “mom” server experienced a seven minute interruption in Web site and e-mail service between 4:26 and 4:33 AM Pacific time this morning (September 15).
Customers on other servers were not affected.
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Between 10:00 PM and 11:59 PM Pacific time this Friday September 11, all our servers will be restarted. As a result, Web site service and the ability to read incoming e-mail will be unavailable for approximately five minutes at some point during this maintenance “window”.
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Our business offices will be closed on Monday, September 7 to observe the US Labor Day legal holiday. As always, we’ll provide same-day support for time-sensitive issues via our ticket and e-mail systems. However, questions that aren’t time-sensitive (including most billing matters) may not be answered until Tuesday, and telephone support (via callbacks) will be available only for urgent issues.
Some of our customers may have noticed “high packet loss” today from about noon to 12:25 PM (Pacific time). This could make it seem like Web sites hosted on our servers were loading slowly, or even timing out.
The problem has been resolved by our upstream provider, but we are working with them to make sure it doesn’t recur.
