Short outage on “farnsworth” server (resolved)

Posted April 3rd, 2008 in System Status. Tags: .

The “farnsworth” Apache Web server had an outage lasting approximately five minutes at 11:36 AM Pacific time today, resulting in an interruption of service for Web sites and e-mail on that server. Other servers were not affected.

The problem occurred when the Apache web server process failed to gracefully restart when a new SSL certificate was added. We have discovered why this happened and will take steps to prevent it in the future.

We sincerely apologize to anyone affected by this.

Update: We have added a new automated step to our certificate installation process that checks for problems with SSL certificates, guaranteeing that this problem will not recur.

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