We are now on Twitter! Our Twitter user name is TigerTech – follow us!
We’re just getting started on Twitter, and will be trying to figure out its best uses for our customers. Please note that if you ever need technical support your best bet is still to use our support pages. You can easily search our support pages using the “Search” box at the top of every page. If you can’t find the answer on one of our many support pages then your next best bet is to send us an e-mail (rather than using Twitter and trying to diagnose a problem 140 characters at a time).
We will be manning our Twitter account during normal phone hours (Monday – Friday, 9 AM – 5 PM Pacific time).
Update January 2011: Our Twitter username is now the more memorable “TigerTech” (we previously used a different one). This post has been updated to avoid confusion.
Our Web hosting customers who use FastCGI have been seeing extra “500 internal server” errors in their logs and statistics since September 12.
The good news is that this is just a logging bug caused by a recent Apache Web server update. Visitors to your site are seeing exactly what they always saw, and there isn’t any problem besides the incorrect logging.
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Customers on the “mom” server experienced a seven minute interruption in Web site and e-mail service between 4:26 and 4:33 AM Pacific time this morning (September 15).
Customers on other servers were not affected.
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Between 10:00 PM and 11:59 PM Pacific time this Friday September 11, all our servers will be restarted. As a result, Web site service and the ability to read incoming e-mail will be unavailable for approximately five minutes at some point during this maintenance “window”.
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Our business offices will be closed on Monday, September 7 to observe the US Labor Day legal holiday. As always, we’ll provide same-day support for time-sensitive issues via our ticket and e-mail systems. However, questions that aren’t time-sensitive (including most billing matters) may not be answered until Tuesday, and telephone support (via callbacks) will be available only for urgent issues.
