Between 5:29 and 5:42 PM Pacific time, one of our upstream network providers had connectivity problems, causing many people to be unable to reach any of our servers.
We have resolved this by removing that provider from our network while we investigate the issue with them, and all services are now working normally.
Earlier today (August 29, 2014), some people in the US Southeast who use certain ISPs were unable to reach our servers. This was caused by a problem at a third party that has been resolved.
Our business offices will be closed on Monday, September 1 to observe the US Labor Day legal holiday. As always, we’ll provide same-day support for time-sensitive issues via our ticket and e-mail systems. However, questions that aren’t time-sensitive (including most billing matters) may not be answered until Tuesday, and telephone support (via callbacks) will be available only for urgent issues.
We’ve updated the default version of the Ruby scripting language on our servers from 1.8.7 to 1.9.3.
If your site uses an SSL certificate from us, our servers now provide an important feature called perfect forward secrecy.
Between 5:18 and 5:23 PM Pacific time today (Wednesday August 13, 2014), the
“web06” server experienced very high “load” due to a runaway MySQL database process. Other servers were not affected.
This caused an outage lasting approximately 5 minutes for all sites hosted on web06.
Between 9:00 PM and 11:59 PM Pacific time on Saturday August 9 2014, the MySQL database software on each of our servers will be upgraded from version 5.5.35 to 5.5.38. This will cause an approximately 30 second interruption of service on each MySQL-using customer Web site at some point during this period.
This upgrade is necessary for security reasons. We apologize for the inconvenience this causes.
Update 9:43 PM Pacific time: The maintenance was completed and all services are running normally.
Google is fairly aggressive about checking for malware on Web sites. When they find a site distributing malware, they make a note of the details and try to warn visitors.
