The MySQL database software on the “web14” server started becoming intermittently unstable at 4:29 PM (Pacific time). Web sites that use a database (such as WordPress sites) may have experienced problems until the problem was fixed at 5:03 PM.
Our business offices will be closed on Monday, February 15 to observe the US legal holiday. As always, we’ll provide same-day support for time-sensitive issues via our ticket and e-mail systems. However, questions that aren’t time-sensitive (including most billing matters) may not be answered until the next day, and telephone support (via callbacks) will be available only for urgent problems.
The PHP developers recently released versions 7.0.3, 5.6.18 and 5.5.32 that fix several bugs. We’ve upgraded the PHP 7.0, 5.6 and 5.5 series on our servers as a result.
These changes should not be noticeable, but in the unlikely event you experience any trouble, don’t hesitate to contact us.
In addition, we’ve added a “patch” to PHP on our systems that will help avoid an issue that can cause WordPress sites to stop working when using poorly-written plugins or themes.
Between 9:00 PM and 11:59 PM Pacific time on Friday February 5, 2016, the MySQL database software on each of our servers will be upgraded from version 5.5.46 to 5.5.47. This will cause an approximately 60 second interruption of service on each MySQL-using customer Web site at some point during this period.
This upgrade is necessary for security reasons. We apologize for the inconvenience this causes.
Update 11:04 PM Pacific time: The maintenance was completed as planned and all services are running normally.
