Starting at 10:14 AM this morning, our elzar server experienced an unexpectedly high server load that effectively made some processes on the server unusable for about 10 minutes.
Web sites using scripts or databases on the elzar server may have seemed unresponsive during that time. Also, any customer hosted on elzar who was reading their e-mail during this time may have felt the system was slow or unresponsive (no e-mail was lost, of course).
Customers on other servers were not affected.
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Between 4:58 and 5:39 AM Pacific time today (March 23), our server which runs the Mailman mailing list software encountered an internal problem. During most of this time, all Mailman-related functionality was unavailable.
Since Mailman most works via e-mail, no data was lost. Some messages might have been slightly delayed, but not for any longer than might normally be noticed with mail delivery via the Internet.
We apologize for any inconvenience that this might have caused!
As you probably know, we back up all of our servers every night. Our goal is to keep at least seven days of backups available, with additional older backups available where possible.
We’ve added a new page to our control panel showing the backups available for each account. To see it, just login to the control panel, then click Backups.
We make backups so that we can recover from unexpected occurrences such as data erasure or server failures. Of course, we also make the backups available to customers, because they can be a real life-saver when you need one. However, we want to remind customers that they should also make their own backups, especially if you need a different backup frequency or retention policy. Our Web page describing our backup system and policies has more details.
Let’s say that you want to register a domain name, so you go to the Network Solutions Web site to see if the name is available. If the domain name has not yet been taken, Network Solutions will register it for themselves behind your back, forcing you either to buy the name from them immediately (at their high price of $34.99), or wait four days until they release it again (at which point someone else may be able to get it before you).
If this happens to you, we imagine that you might feel something like this:
We’re introducing a new “We’ll Pay the Ransom” promotion, wherein we will pay Network Solutions the $34.99 necessary to register the domain name for you. Or, if you’ve already paid it, we’ll credit your account $34.99. Either way, just sign up to transfer the domain name to us and a year of our Web hosting.
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Our business offices will be closed on Monday, February 18 to observe the US legal holiday. As always, we’ll provide same-day support for time-sensitive issues via our ticket and e-mail systems. However, questions that aren’t time-sensitive (including most billing matters) may not be answered until the next day, and telephone support (via callbacks) will be available only for urgent problems.
On the morning of December 25, a technical problem with our spam filters allowed more spam than usual for several hours. Customers may have seen a spike in spam arriving during that period.
We found and fixed the root cause of the problem, and it won’t occur again.
We apologize for any inconvenience this may have caused. We know that no one wanted more spam for Christmas!
Our business offices will be closed on Tuesday, January 1 to observe the US legal holiday. As always, our support staff will be providing same-day support for time-sensitive issues via our ticket and e-mail systems. However, questions that aren’t time-sensitive (including most billing matters) may not be answered until Wednesday January 2, and telephone support (via callbacks) will be available only for urgent problems.
Our business offices will be closed on Thursday, November 22 to observe the US legal holiday. As always, we’ll provide same-day support for time-sensitive issues via our ticket and e-mail systems. However, questions that aren’t time-sensitive (including most billing matters) may not be answered until Friday, and telephone support (via callbacks) will be available only for urgent problems.
We’ve updated phpMyAdmin to version 2.11.2. (In case you aren’t familiar with phpMyAdmin, it’s a Web-based system for managing MySQL databases without requiring you to use the command line; you can find more details on the phpMyAdmin home page.)
Our business offices will be closed on Monday, September 3 to observe the US legal holiday. As always, we’ll provide same-day support for time-sensitive issues via our ticket and e-mail systems. However, questions that aren’t time-sensitive (including most billing matters) may not be answered until the next day, and telephone support (via callbacks) will be available only for urgent problems.
