A major power failure at our primary data center in Fremont, California, caused a complete outage for nearly all services beginning at 8:32 PM Pacific time Saturday night. It lasted between six and 13 minutes, depending on the server. Only our blog and redundant DNS infrastructure was unaffected.
All services are now fully operational; please don’t hesitate to contact us if you have any questions. We sincerely apologize for the inconvenience this caused our customers.
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Google has announced that they’ve created a nifty new Apache Web server module called mod_pagespeed that can speed up some Web sites.
We’ve been asked if we’re going to offer it, and the answer is “probably, but not yet”.
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At approximately 10:00 PM Pacific time tonight, October 23, the “flexo” Web server will be restarted.
As a result, for customers on the “flexo” server (only), Web site service and the ability to read incoming e-mail will be unavailable for approximately five minutes. Customers on other servers will not be affected.
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Back in May, we posted that we now offer basic SSL certificates for just $19.00 a year, allowing you to protect your Web site without going broke.
Today, we’ve added another option: you can optionally choose a “wildcard” AlphaSSL certificate instead for just $49.00 a year.
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We’ve fixed a bug in our Webmail system that could, in rare cases, make Japanese language symbols display incorrectly. This change shouldn’t affect anything else, but as always, feel free to contact us if you have any trouble.
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When we store older Apache Web server access logs for your site — those that are more than two months old — we re-compress the original logs into single monthly files. These take up less disk space for your account when you have a lot of them. (We have some customers with log files going back more than ten years!)
Until now, we’ve re-compressed these files using gzip compression. However, we’re going to switch to a different modern compression format, bzip2 compression, which reduces the size even more. The resulting files are about half the size of gzip.
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Between 11:00 PM and 11:30 PM Pacific time this Friday, September 24, some of our hosting servers will be restarted. As a result, some customers will find that Web site service and the ability to read incoming e-mail will be unavailable for approximately five minutes at some point during this maintenance “window”.
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Even if a Web site hosted with us doesn’t have an SSL certificate, our servers used to accept improper secure SSL connection attempts that start with “https://” instead of “http://” in the beginning of the URL (note the extra “s”). We’re changing that.
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We got a couple of messages today from customers who sent e-mail to other people that was rejected — they got an error saying that all our mail servers are listed on the “ReputationAuthority” anti-spam blocklist.
Yikes! We take things like that very seriously — we go to great lengths (some would say extreme lengths) to make sure this doesn’t happen. So we investigated… and it turns out that the ReputationAuthority list actually has a technical problem that’s making it reject all mail from all servers, not just from ours (see complaints on Twitter [1, 2] and elsewhere). People who use that list to block spam aren’t getting any mail at all.
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Our business offices will be closed on Monday, September 6 to observe the US Labor Day legal holiday. As always, we’ll provide same-day support for time-sensitive issues via our ticket and e-mail systems. However, questions that aren’t time-sensitive (including most billing matters) may not be answered until Tuesday, and telephone support (via callbacks) will be available only for urgent issues.
