Scheduled maintenance March 2 & 3, 2018 for some servers (completed)

Update 11:18 PM Pacific time: The maintenance described below was completed successfully and all services are running normally.

Over the last year, we’ve been slowly upgrading our servers from Debian Linux version 7 (codename “wheezy”) to version 8 (codename “jessie”). We’ll be finishing that process over the next few weeks, with brief scheduled maintenance on each server.

The upgrade requires that each hosting server be taken offline for a few minutes over a three hour maintenance window and then restarted, causing brief scheduled “downtime” for websites and email on that server. The total downtime for any server should not exceed ten minutes during this three hour period.

Mail arriving while a server is being restarted will be queued and delivered after a short delay. No mail will be lost.

This coming weekend, we’ll be updating some (not all) web servers:

  • Friday, March 2, 9:00-11:59 PM Pacific: servers ending in digits “6” and “5” (completed)
  • Saturday, March 3, 9:00-11:59 PM Pacific: servers ending in digits “4” and “3” (completed)

So, for example, the “web06” server will be updated on March 2, and the “web13” server will be updated on March 4. This page explains how to find which server a site is on.

(Servers ending in “0”, “9”, “8” and “7” have already been updated. Servers ending in “2” and “1” will be updated the following weekend; we’ll post a separate announcement about that.)

Although the final step of the upgrade modifies hundreds of software packages on the server, we have tested it extensively don’t expect most customers to notice any change. Your website and email should continue working as they always have. However, if you do have any trouble, don’t hesitate to contact us.