Problem on web03 server (resolved)

Posted February 21st, 2012 in System Status. Tags: .

Web sites on the web03 server suffered an interruption in service between 7:32 AM and 7:45 AM this morning (Tuesday, February 21).

This was caused by a “hung” process that prevented a routine Apache Web server reload from completing. Other servers were not affected. Our staff restarted the server to stop the “hung” process, and the problem was resolved.

We sincerely apologize to customers affected by this incident. We’re considering possible underlying causes to prevent a recurrence.

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