Between 2:32 and 2:37 PM Pacific time today (January 27, 2016), one of our network providers that handles a substantial portion of our network traffic had a failure.
For some (but not all) visitors, sites and e-mail we host were unreachable during that period. The problem was resolved by routing data around that network provider.
We’ve been told that the network provider experienced a hardware failure in a core router. They are investigating the issue and intend to resolve it.
We apologize to our customers affected by this problem.
We’ve updated the AWStats software we use to generate website statistics. The statistics beginning January 1, 2016 use the latest version 7.4.
This version has support for newer browsers, operating systems, and search engines, and is somewhat better at identifying and filtering out traffic from non-human visitors. This may mean your statistics show a slight reduction in human visitors (and a slight increase in non-human visitors, shown as “Not viewed traffic”) starting January 1, 2016, particularly on sites that aren’t very busy.
We should probably mention that if you’re relying on AWStats for information about the behavior of human visitors, you can usually get more accurate statistics using Google Analytics, which works in a different way than simply analyzing log data after the fact. We have a page explaining more about the difference between AWStats and Google Analytics.
The PHP developers recently released versions 7.0.2, 5.6.17 and 5.5.31 that fix several bugs. We’ve upgraded the PHP 7.0, 5.6 and 5.5 series on our servers as a result.
These changes should not be noticeable, but in the unlikely event you experience any trouble, don’t hesitate to contact us.
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10:16 AM Pacific time January 10: The problem described below has been fixed by Cogent Communications, and we are no longer detecting any packet loss. There should be no further problems. Don’t hesitate to contact us if you still have any trouble.
9:54 AM Pacific time January 10: We’re receiving scattered reports of intermittent problems when connecting to our servers, although all services on our end are working normally.
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Some of our customers are still using the PHP 5.3 series, even though it’s obsolete and not recommended.
We’ve “rebuilt” the old PHP 5.3.29 software to patch a serious security bug it contains. This bug is the partial cause of a recent Joomla security problem.
The rebuilt version will be deployed on all our servers within the next few hours. No changes should be noticeable, but in the unlikely event you experience any trouble, don’t hesitate to contact us.
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The PHP developers recently released version 7.0.1 that fixes several bugs. We’ve upgraded PHP 7.0 on our servers as a result.
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The PHP developers recently released PHP version 7.0.0, as well as an update to the 5.6 series, version 5.6.16. We’ve upgraded PHP on our servers as a result.
The official release of PHP 7 means we’ll start encouraging customers to use it (as long as they use modern scripts like current versions of WordPress). It’s almost twice as fast as old versions of PHP. Yes, really: Twice as fast. We’re using it ourselves on this blog.
If you’d like your WordPress or other PHP-based site to seem snappier, or be able to handle twice as many visitors per second, you can easily do so:
- Login to our My Account control panel
- Click PHP Settings
- Click PHP 7.0 series
- Click Save Settings
Then test your site to make sure it works properly. If it does: Great, you’ve just made your site much faster! If it doesn’t, it’s probably because you’re using older scripts that haven’t yet been updated, and you can simply set PHP back to an earlier version for now. We recommend that you always use the latest version that works properly with your scripts.
As always, if you have any trouble, don’t hesitate to contact us.
As we mentioned in a previous post, our customers can now test the next major update to PHP, version 7.0, which is almost twice as fast as the current PHP 5.6. (There is no PHP version 6: That project was abandoned by the PHP authors.)
Today we updated the test version on our servers from 7.0.0RC6 to the latest 7.0.0RC7.
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The PHP developers recently released version 5.6.15 that fixes several bugs. We’ve upgraded PHP 5.6 on our servers as a result.
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As we mentioned in a previous post, our customers can now test the next major update to PHP, version 7.0, which is almost twice as fast as the current PHP 5.6. (There is no PHP version 6: That project was abandoned by the PHP authors.)
Today we updated the test version on our servers from 7.0.0RC5 to the latest 7.0.0RC6. This updated version also includes support for the ImageMagick extension, making it functionally complete.
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