Between 7:55 PM and 8:06 PM Pacific time July 25, 2013, one of our upstream providers experienced high packet loss that caused an interruption in service for some customers.
The problem was resolved at 8:06 PM and all services are now operating normally. We apologize for the inconvenience this caused.
Between 11:00 PM and 11:59 PM Pacific time Saturday June 22, 2013, the “web07” and “web12” servers will be restarted. This will cause a five minute interruption of service on each of these two servers at some point during this hour.
Other servers will not be affected. Mail for customers on these servers will be queued and delivered after a short delay.
Between 10:00 PM Pacific time on Saturday, June 8 and 5:00 AM on June 9, each of our hosting servers will be restarted. This will cause a brief interruption of service (less than 10 minutes) for each site at some point during this 7 hour period.
Beginning at 10:38 AM, the “web12” server experienced high load that made sites on that server slow (or intermittently return “503 errors”) for several minutes. The cause of this problem (a user running a process that caused extremely high disk usage) has been identified and resolved.
We sincerely apologize for the inconvenience this problem caused.
Between 9:45 PM and 10:05 PM Pacific time June 2, the “web01” server (which also hosts our own www.tigertech.net Web site) stopped responding normally due to a Linux kernel problem, leading to some sites and mail accounts on the server being unavailable during this period.
The server was restarted and is now operating normally. We sincerely apologize for the inconvenience this caused.
Between 10:00 PM and 10:59 PM Pacific time Wednesday May 22, 2013, the “web05” and “web07” servers will be restarted. This will cause an eight minute interruption of service for each server at some point during this hour.
The “web04” server experienced extremely high load for several minutes beginning at 8:00 AM Pacific time on May 9. Sites on this server were slow or unavailable as a result.
1:31 PM Pacific time: Our technicians are investigating high load and slow page load times on the “web04” server.
2:09 PM Pacific time: This is being caused by a distributed denial of service attack on WordPress sites that is causing outages for many companies. We’re working to block it.
Between 12:50 and 1:23 PM Pacific time, service was intermittently unavailable or slow for sites and e-mail on the web12 server. In addition, customers on other servers may have seen brief delays or high load for about two minutes during this period.
Between 11:04 PM and 11:44 PM March 23, our network was either slow to respond due to high packet loss or completely unavailable to some customers.
