Update 10:58 PM Pacific time: the maintenance described below has been completed, and all services are running normally.
Between 9:00 PM and 11:59 PM Pacific time on Saturday, February 15, 2020, the MySQL database software on each of our servers will be upgraded from MariaDB version 10.0.41 to 10.0.44 (roughly equivalent to MySQL 5.6.47). This will cause an approximately 60 second interruption of service on each MySQL-using customer website at some point during this period.
This upgrade is necessary for security reasons and to fix bugs in MySQL.
In addition, the web14 server will be restarted during this period for a hardware upgrade, causing an approximately 3-minute additional outage for sites and email on that server only.
We apologize for the inconvenience this causes.
We’ve updated the MariaDB / MySQL database software on all our servers to version 10.1.41. This was part of a general update of Debian Linux to version 9.10 and then 9.11.
This upgrade should not be noticeable to our customers in any way, but of course, don’t hesitate to contact us if you have any questions or difficulties.
Between 4:06 PM and 5:03 PM Pacific time today (Aug 22, 2019), sites hosted on the “web08” server were intermittently unavailable due to a technical problem.
The problem was caused by a flood of connections that our systems failed to automatically block as they should. We’ve modified the software that handles this, and we do not expect the problem to recur.
We sincerely apologize to customers affected by this problem; we don’t consider it normal or acceptable, and strive to avoid incidents like this.
There was an intermittent interruption of service for certain customers this morning (July 23rd, 2019) from about 9:15 AM – 10:00 AM Pacific Time.
During this time, a hardware failure in a router at one of our upstream data providers would have dropped incoming traffic for sites hosted in the 74.114.88.0/22 IP address range.
Once aware of the issue, we were able to reroute all traffic for that range through our own routers directly and avoid the issue. We’ve confirmed with the upstream provider that the faulty hardware has been identified and replaced.
We apologize for the trouble this caused customers who were affected.
Update May 24 11:00 PM Pacific time: The maintenance described below has been completed and all services are running normally.
Over the last year, we’ve been slowly upgrading our servers from Debian Linux version 8 (codename “jessie”) to version 9 (codename “stretch”). We’ll be finishing that process soon, with brief scheduled maintenance on each server.
The upgrade requires that each hosting server be taken offline for a few minutes over a three hour maintenance window and then restarted, causing brief scheduled “downtime” for websites and email on that server. The total downtime for any site should not exceed ten minutes during this three hour period.
Mail arriving while a server is being restarted will be queued and delivered after a short delay. No mail will be lost.
This coming weekend, we’ll be updating some (not all) web servers:
- Friday, May 24, 9:00-11:59 PM Pacific: servers ending in digits “4”, “5” and “6”
So, for example, the “web05” and “web14” servers will be updated. This page explains how to find which server a site is on. (Servers ending in digits “0” – “3” and “7” – “9” have already been updated.)
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Update May 18 10:46 PM Pacific time: The maintenance described below has been completed and all services are running normally.
Over the last year, we’ve been slowly upgrading our servers from Debian Linux version 8 (codename “jessie”) to version 9 (codename “stretch”). We’ll be finishing that process over the next few weeks, with brief scheduled maintenance on each server.
The upgrade requires that each hosting server be taken offline for a few minutes over a three hour maintenance window and then restarted, causing brief scheduled “downtime” for websites and email on that server. The total downtime for any site should not exceed ten minutes during this three hour period.
Mail arriving while a server is being restarted will be queued and delivered after a short delay. No mail will be lost.
This coming weekend, we’ll be updating some (not all) web servers:
- Friday, May 17, 9:00-11:59 PM Pacific: servers ending in digits “2” and “3” (completed)
- Saturday, May 18, 9:00-11:59 PM Pacific: servers ending in digit “1” (completed)
So, for example, the “web03” server will be updated on May 17, and the “web11” server will be updated on May 18. This page explains how to find which server a site is on.
(Servers ending in digits “0”, “9”, “8” and “7” were updated last weekend, and servers ending in digits “4”, “5” and “6” will be updated the following weekend; we’ll post a separate announcement about that.)
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Update May 11 10:20 PM Pacific time: The maintenance described below has been completed and all services are running normally.
Over the last year, we’ve been slowly upgrading our servers from Debian Linux version 8 (codename “jessie”) to version 9 (codename “stretch”). We’ll be finishing that process over the next few weeks, with brief scheduled maintenance on each server.
The upgrade requires that each hosting server be taken offline for a few minutes over a three hour maintenance window and then restarted, causing brief scheduled “downtime” for websites and email on that server. The total downtime for any site should not exceed ten minutes during this three hour period.
Mail arriving while a server is being restarted will be queued and delivered after a short delay. No mail will be lost.
This coming weekend, we’ll be updating some (not all) web servers:
- Friday, May 10, 9:00-11:59 PM Pacific: servers ending in digits “0” and “9” (completed)
- Saturday, May 11, 9:00-11:59 PM Pacific: servers ending in digits “8” and “7” (completed)
So, for example, the “web10” server will be updated on May 10, and the “web07” server will be updated on May 11. This page explains how to find which server a site is on.
(Additional servers will be updated the following weekends; we’ll post separate announcements about that.)
Read the rest of this entry »
There was a brief interruption of service for customer websites on the “web11” server this morning (March 20, 2019) between 7:24 AM and 7:34 AM Pacific time. (Other servers were not affected.)
This problem was caused by a bug in a script that resulted in a configuration error. The bug has been fixed so that it will not recur.
We apologize for the trouble this caused customers who were affected.
Update 9:32 PM Pacific time: the maintenance described below has been completed, and all services are running normally.
Between 9:00 PM and 11:59 PM Pacific time on Friday, February 8, 2019, the MySQL database software on each of our servers will be upgraded from MariaDB version 10.0.37 to 10.0.38 (equivalent to MySQL 5.6.43). This will cause an approximately 60 second interruption of service on each MySQL-using customer website at some point during this period.
This upgrade is necessary for security reasons and to fix bugs in MySQL. We apologize for the inconvenience this causes.
Update 9:30 PM Pacific time: the problem described below is resolved, as Amazon is no longer sending data through the problematic route to our servers.
Original post: Our monitoring systems are showing that this evening, there have been short periods of network failures between our data center and some Amazon Web Services (AWS) data centers on the US East Coast. This appears to be due to a problem Amazon is having connecting to an intermediate “Internet backbone” connection in Virginia run by a third party.
This isn’t affecting other connections, so most of our customers are unaffected, and we see no overall drop in traffic.
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