Some customers who transfer their hosting service from another company to ours are already using the third-party Google “G Suite” or Microsoft “Office 365” mail services.
Since those are paid services, most people want to continue using them, even though they’re changing where their website is hosted. Until now, though, that meant manually adding the necessary DNS records to our nameservers (or asking us to do so).
To make this process easier, if we see that you use either of these services, we now try to automatically copy the necessary DNS records when you sign up. You can review the imported records in our control panel (and delete them if you need to). The signup confirmation message we send by email will let you know if we imported anything.
Between 10:00 PM and 11:59 PM Pacific time on Saturday, October 27, 2018, each of our hosting servers will be restarted. This will cause a brief interruption of service (less than 5 minutes) for each site at some point during this period.
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Update 3:50 AM Pacific time October 23: According to AVG, the problem described below has been resolved, and the AVG software is no longer incorrectly blocking our webmail site and other sites.
We’ve received reports from a couple of customers today (Monday, October 22, 2018) that their AVG (Avast) Antivirus software is wrongly flagging our mail.tigertech.net webmail servers as a potential “phishing” site, on the basis that it’s asking for your email username and password.
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Between 10:58 and 11:09 AM Pacific time today (October 19, 2018), the “web03” server experienced an outage that led to an interruption in service for some customer websites and email.
The problem has now been resolved, and other servers were not affected. We apologize for the inconvenience this caused our customers.
We’re investigating the root cause (a Linux “kernel panic”) to ensure it does not recur.
The PHP developers recently released versions 5.6.38, 7.0.32, 7.1.22, and 7.2.10 that fix several bugs. We’ve upgraded the PHP 5.6, 7.0, 7.1, and 7.2 series on our servers as a result.
These changes should not be noticeable, but as always, don’t hesitate to contact us if you have any trouble.
Our business offices will be closed on Monday, September 3 to observe the US Labor Day legal holiday. As always, we’ll provide same-day support for time-sensitive issues via our ticket and e-mail systems. However, questions that aren’t time-sensitive (including most billing matters) may not be answered until Tuesday, and telephone support (via callbacks) will be available only for urgent issues.
The PHP developers recently released versions 7.1.21 and 7.2.9 that fix several bugs. We’ve upgraded the PHP 7.1 and 7.2 series on our servers as a result.
These changes should not be noticeable, but as always, don’t hesitate to contact us if you have any trouble.
We’ve updated phpMyAdmin to the latest version, 4.8.3.
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We’ve improved how our “My Account” control panel rejection of email addresses works.
Previously, if you added an e-mail address to the reject list, the “Return-Path” (aka bounce address) header of each incoming message was checked for matches. This was sufficient for most messages, but some messages use a different address in the “Return-Path” header and the “From” address header, which could be confusing.
As of today, both headers (the “Return-Path” header and the “From” address header) are checked when matching reject list entries, making it more reliable.
As always, don’t hesitate to contact us if you have any trouble or questions.
The authors of the Mailman mailing list software we provide for customers have recently released version 2.1.29 to fix several bugs.
We’ve upgraded the Mailman software on our servers as a result.
Users of Mailman lists shouldn’t notice any changes, but as always, don’t hesitate to contact us if you have any questions or see any problems.
