Update 3:50 AM Pacific time October 23: According to AVG, the problem described below has been resolved, and the AVG software is no longer incorrectly blocking our webmail site and other sites.
We’ve received reports from a couple of customers today (Monday, October 22, 2018) that their AVG (Avast) Antivirus software is wrongly flagging our mail.tigertech.net webmail servers as a potential “phishing” site, on the basis that it’s asking for your email username and password.
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Between 10:58 and 11:09 AM Pacific time today (October 19, 2018), the “web03” server experienced an outage that led to an interruption in service for some customer websites and email.
The problem has now been resolved, and other servers were not affected. We apologize for the inconvenience this caused our customers.
We’re investigating the root cause (a Linux “kernel panic”) to ensure it does not recur.
The PHP developers recently released versions 5.6.38, 7.0.32, 7.1.22, and 7.2.10 that fix several bugs. We’ve upgraded the PHP 5.6, 7.0, 7.1, and 7.2 series on our servers as a result.
These changes should not be noticeable, but as always, don’t hesitate to contact us if you have any trouble.
Our business offices will be closed on Monday, September 3 to observe the US Labor Day legal holiday. As always, we’ll provide same-day support for time-sensitive issues via our ticket and e-mail systems. However, questions that aren’t time-sensitive (including most billing matters) may not be answered until Tuesday, and telephone support (via callbacks) will be available only for urgent issues.
The PHP developers recently released versions 7.1.21 and 7.2.9 that fix several bugs. We’ve upgraded the PHP 7.1 and 7.2 series on our servers as a result.
These changes should not be noticeable, but as always, don’t hesitate to contact us if you have any trouble.
We’ve updated phpMyAdmin to the latest version, 4.8.3.
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We’ve improved how our “My Account” control panel rejection of email addresses works.
Previously, if you added an e-mail address to the reject list, the “Return-Path” (aka bounce address) header of each incoming message was checked for matches. This was sufficient for most messages, but some messages use a different address in the “Return-Path” header and the “From” address header, which could be confusing.
As of today, both headers (the “Return-Path” header and the “From” address header) are checked when matching reject list entries, making it more reliable.
As always, don’t hesitate to contact us if you have any trouble or questions.
The authors of the Mailman mailing list software we provide for customers have recently released version 2.1.29 to fix several bugs.
We’ve upgraded the Mailman software on our servers as a result.
Users of Mailman lists shouldn’t notice any changes, but as always, don’t hesitate to contact us if you have any questions or see any problems.
The PHP developers recently released versions 5.6.37, 7.0.31, 7.1.20, and 7.2.8 that fix several bugs. We’ve upgraded the PHP 5.6, 7.0, 7.1, and 7.2 series on our servers as a result.
These changes should not be noticeable, but as always, don’t hesitate to contact us if you have any trouble.
At approximately 10:30 PM Pacific time on Saturday, July 21, 2018, the web11 server will be restarted.
This will cause a brief interruption of service (less than 5 minutes) for sites and email on this server. Sites on other servers will not be affected.
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