Our previously-announced move to the new data center is continuing. The old data center was hit with a lot of network attacks throughout the day today. We are very glad to be moving to the new center!
E-mail should be fully working for everyone. Many customers have been moved to the new data center, and we’ll be continuing to move the remaining sites as quickly as possible (while of course being very careful about data integrity and site uptime). Sites which have not yet been moved are still working at the old data center. The old data center has been up for several hours now with only very occasional interruptions (due to attacks). They might still experience occasional bouts of downtime if the attacks continue.
If you want to know if your Web site has been moved to a server at the new data center, please see the update at the bottom of this page.
We are continuing to experience intermittent problems at Hurricane Electric, the data center that we’ve been using until now. Fortunately, as previously mentioned, we are in the process of moving to a new data center.
Some customers have already been moved to the new data center, and they have not seen any of these problems. We are moving the remaining sites as quickly as possible.
We are extremely upset with the attacks that have been hitting Hurricane Electric, and consider these outages to be unacceptable. It definitely appears that Hurricane Electric is being specifically targeted. You can watch their Twitter feed to see information about the latest attacks and the steps they’re taking to fix the attacks, as well as what they’re doing to try to protect themselves against further ones. While it’s undoubtedly of little comfort, it’s worth noting that these attacks are not directed at our customers or at us, but at Hurricane Electric in general. You can see that other large companies hosted at Hurricane Electric are also being affected, such as Linode.
We apologize for the inconvenience these outages have caused, and hope to have all Web sites moved to the new data center very soon.
Between 10:32 AM and 10:47 AM Pacific time this morning (October 3), our monitoring systems detected high “packet loss” from one “network backbone”, which may have caused slow connections or timeouts for some customers. The monitoring systems show that this issue is resolved.
