The “elzar” Web server will be restarted at 10 PM Pacific time tonight (February 25). This will cause a five-minute interruption of Web and e-mail service for customers on that server.
Other servers will not be affected, and incoming mail will only be delayed, not lost.
This restart is necessary to fix a memory problem. We apologize for the inconvenience.
Update 10:03 PM: The maintenance was completed with less than 3 minutes downtime.
At approximately 10:00 PM Pacific time tonight, October 23, the “flexo” Web server will be restarted.
As a result, for customers on the “flexo” server (only), Web site service and the ability to read incoming e-mail will be unavailable for approximately five minutes. Customers on other servers will not be affected.
Between 11:00 PM and 11:30 PM Pacific time this Friday, September 24, some of our hosting servers will be restarted. As a result, some customers will find that Web site service and the ability to read incoming e-mail will be unavailable for approximately five minutes at some point during this maintenance “window”.
Between 10:00 PM and 11:59 PM Pacific time this Saturday, August 28, all our hosting servers will be restarted. As a result, Web site service and the ability to read incoming e-mail will be unavailable for approximately five minutes at some point during this maintenance “window”.
Between 11:00 PM and 11:59 PM Pacific time tonight (Monday August 2), several of our hosting servers will be restarted: bender, elzar, farnsworth, lrrr, mom, and seymour.
As a result, Web site service and the ability to read incoming e-mail for some customers will be unavailable for approximately five minutes at some point during this maintenance “window”.
The “calculon” Web server will be restarted at 9 PM Pacific time tonight (July 5). This will cause a five-minute interruption of Web and e-mail service for customers on that server.
Other servers will not be affected, and incoming mail will only be delayed, not lost.
Between 10:00 PM and 11:59 PM Pacific time this Saturday, May 22, all our hosting servers will be restarted. As a result, Web site service and the ability to read incoming e-mail will be unavailable for approximately five minutes at some point during this maintenance “window”.
The “calculon” Web server will be restarted at 11 PM Pacific time tonight (February 19). This will cause a five-minute interruption of Web and e-mail service for customers on that server.
Other servers will not be affected, and incoming mail will only be delayed, not lost.
We apologize for the problem and for the short notice: the restart is necessary to replace a disk in the RAID array.
Update 11:03 PM Pacific time: The restart was completed with less than 3 minutes “downtime”.
Starting at about 1:30 PM (Pacific time) today, some of our internal database systems had an unexpected failure. This lead to problems with our control panel (“My Account”), support site, and blog. Some customers may have also had problems with some aspects of Webmail (in particular, with the address book).
No customer data or Web sites were affected, and no e-mail was lost.
All systems are running again, so no one should see any problems — please let us know if you do! Some things are running on backup systems, so we’re working on finishing up the fixes and restoring everything to its normal status.
This was an unplanned and fairly horrible (and embarrassing) problem. This is the first time our own account management database has completely failed in the 10 years we’ve been providing Web hosting service. Obviously, we consider this sort of thing to be unacceptable, and we sincerely apologize for any inconvenience caused.
Between 10:00 PM and 11:59 PM Pacific time this Sunday January 3, all our hosting servers will be restarted. As a result, Web site service and the ability to read incoming e-mail will be unavailable for approximately five minutes at some point during this maintenance “window”.
