Over the next few weeks, we’ll be updating the MariaDB (MySQL) database server software on all our servers from the MariaDB 10.5 series to the MariaDB 10.11 series (equivalent to the Oracle MySQL 8.0.32 series).
The MariaDB/MySQL database stores pages for WordPress and other sites that are run by scripts. Customers should not notice any difference after this change; we’re upgrading it to a more recent version simply to make sure it’s as fast, reliable and secure as possible. We’ve been using the new version on internal and test servers for some time.
At the moment the software is updated on a server, WordPress and other database-backed sites on that server will have 30-60 seconds of unavoidable “downtime”. To minimize the impact of that, we do these upgrades only between 9 PM and midnight Pacific time (midnight-3 AM Eastern time), usually on Friday, Saturday or Sunday nights.
Beyond that one-time brief interruption in service, customers should not notice any difference to how their site works, as we said. But as always, don’t hesitate to contact us if you have any trouble or questions.
Update: This was completed on Saturday, October 12. All of our servers are now running MariaDB 10.11.
Between 10:00 PM on Saturday December 16 and 4:00 AM on Sunday December 17 (Pacific time), approximately 25% of our hosting servers will be restarted. This will cause a brief interruption of service (less than 10 minutes) for those sites at some point during this 6 hour period.
You can follow the status of the maintenance on our system status page.
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Between 9:00 PM and 10:00 PM Pacific time on Monday, October 16, 2023, the MySQL database software on each of our servers will be upgraded from MariaDB version 10.5.19 to 10.5.21. This will cause an approximately 30-60 second interruption of service on each MySQL-using customer website at some point during this period.
For details, please see our status pages.
Between 10:00 PM and 11:59 PM Pacific time on Friday, September 29, each of our hosting servers will be restarted. This will cause a brief interruption of service (less than 5 minutes) for each site at some point during this 2 hour period.
You can follow the status of the maintenance on our system status page.
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Between 7:56 and 8:19 AM Pacific time today (August 26, 2022), a network outage at our data center caused most sites to be unavailable.
The underlying cause of the problem has been identified and resolved, and should not recur.
We apologize to our customers affected by this incident: we take reliability seriously, and don’t consider any outage normal or acceptable.
Between 5:18 PM and 5:41 PM Pacific time today, our “My Account” control panel was intermittently unavailable. This problem has been fixed and services are operating normally; we apologize for any inconvenience this caused.
Over the next three weeks, we’ll be updating the MariaDB (MySQL) database server software on all our servers from the MariaDB 10.3 series to the MariaDB 10.5 series (equivalent to the Oracle MySQL 8.0 series).
The MariaDB/MySQL database stores pages for WordPress and other sites that are run by scripts. Customers should not notice any difference after this change; we’re upgrading it to a more recent version simply to make sure it’s as fast, reliable and secure as possible. We’ve been using the new version on internal and test servers for some time.
At the moment the software is updated on a server, WordPress and other database-backed sites on that server will have 30-60 seconds of unavoidable “downtime”. To minimize the impact of that, we do these upgrades only on Friday, Saturday and Sunday nights between 9 PM and midnight Pacific time (midnight-3 AM Eastern time). We expect this process to be complete on all servers by September 6.
Beyond that one-time brief interruption in service, customers should not notice any difference to how their site works, as we said. But as always, don’t hesitate to contact us if you have any trouble or questions.
Update 9:24 PM Pacific time September 5: This upgrade has been completed on all servers.
Between 10:00 PM and 11:59 PM Pacific time on Friday, July 16, each of our hosting servers will be restarted. This will cause a brief interruption of service (less than 5 minutes) for each site at some point during this 2 hour period.
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We’re upgrading our servers from Debian Linux version 9 (codename “stretch”) to version 10 (codename “buster”). We’ll be finishing that process over the next couple of weeks.
Your website and email should continue working as they always have, and we don’t expect any downtime. However, if you do have any trouble, don’t hesitate to contact us.
Although the final steps of the upgrade modify hundreds of software packages on the server, we’ve tested it extensively and don’t expect most customers to notice any change. (We’ve already been using the newer version of Debian for our own servers.)
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Update 9:16 PM June 27: the maintenance described below has been completed on all servers, so all servers are now running the MariaDB 10.3 series.
Over the next three weeks, we’ll be updating the MariaDB (MySQL) database server software on all our servers from the MariaDB 10.1 series to the MariaDB 10.3 series (equivalent to the Oracle MySQL 5.7 series).
The MariaDB/MySQL database software is what stores pages for WordPress and other sites that are run by scripts. Customers should not notice any difference after this change; we’re upgrading it to a more recent version simply to make sure it’s as fast, reliable and secure as possible. We’ve been using the new version on internal and test servers for some time.
At the moment the software is updated on a server, WordPress and other database-backed sites on that server will have 30-60 seconds of unavoidable “downtime”. To minimize the impact of that, we do these upgrades only on Friday, Saturday and Sunday nights between 9 PM and midnight Pacific time (midnight-3 AM Eastern time). This process will be complete on all servers by June 28.
Beyond that one-time brief interruption in service, customers should not notice any difference to how their site works, as we said. But as always, don’t hesitate to contact us if you have any trouble or questions.
