Between 10:00 PM and 11:59 PM Pacific time on Saturday, October 27, 2018, each of our hosting servers will be restarted. This will cause a brief interruption of service (less than 5 minutes) for each site at some point during this period.
Update 3:50 AM Pacific time October 23: According to AVG, the problem described below has been resolved, and the AVG software is no longer incorrectly blocking our webmail site and other sites.
We’ve received reports from a couple of customers today (Monday, October 22, 2018) that their AVG (Avast) Antivirus software is wrongly flagging our mail.tigertech.net webmail servers as a potential “phishing” site, on the basis that it’s asking for your email username and password.
Read the rest of this entry »Between 10:58 and 11:09 AM Pacific time today (October 19, 2018), the “web03” server experienced an outage that led to an interruption in service for some customer websites and email.
The problem has now been resolved, and other servers were not affected. We apologize for the inconvenience this caused our customers.
We’re investigating the root cause (a Linux “kernel panic”) to ensure it does not recur.
