Between 9:00 PM and 11:59 PM Pacific time on Friday February 5, 2016, the MySQL database software on each of our servers will be upgraded from version 5.5.46 to 5.5.47. This will cause an approximately 60 second interruption of service on each MySQL-using customer Web site at some point during this period.
This upgrade is necessary for security reasons. We apologize for the inconvenience this causes.
Update 11:04 PM Pacific time: The maintenance was completed as planned and all services are running normally.
Between 2:32 and 2:37 PM Pacific time today (January 27, 2016), one of our network providers that handles a substantial portion of our network traffic had a failure.
For some (but not all) visitors, sites and e-mail we host were unreachable during that period. The problem was resolved by routing data around that network provider.
We’ve been told that the network provider experienced a hardware failure in a core router. They are investigating the issue and intend to resolve it.
We apologize to our customers affected by this problem.
10:16 AM Pacific time January 10: The problem described below has been fixed by Cogent Communications, and we are no longer detecting any packet loss. There should be no further problems. Don’t hesitate to contact us if you still have any trouble.
9:54 AM Pacific time January 10: We’re receiving scattered reports of intermittent problems when connecting to our servers, although all services on our end are working normally.
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Between 9:00 PM and 11:59 PM Pacific time on Friday October 30 2015, the MySQL database software on each of our servers will be upgraded from version 5.5.44 to 5.5.46. This will cause an approximately 60 second interruption of service on each MySQL-using customer Web site at some point during this period.
This upgrade is necessary for security reasons. We apologize for the inconvenience this causes.
Update 10:25 PM Pacific time: The maintenance was completed as planned and all services are running normally.
Between 9:00 PM and 11:59 PM Pacific time on Friday August 7 2015, the MySQL database software on each of our servers will be upgraded from version 5.5.43 to 5.5.44. This will cause an approximately 60 second interruption of service on each MySQL-using customer Web site at some point during this period.
This upgrade is necessary for security reasons. We apologize for the inconvenience this causes.
Update 9:58 PM Pacific time: The maintenance was completed as planned and all services are running normally.
Between 10:00 PM and 11:59 PM Pacific time on Thursday, July 9, the “web11” and “web12” servers will be restarted. This will cause a brief interruption of service (less than 10 minutes) for sites on these two servers at some point during this 2 hour period. No other servers will be affected.
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Between 10:00 PM and 11:59 PM Pacific time on Saturday, June 6, the “web13” and “web14” servers will be restarted. This will cause a brief interruption of service (less than 10 minutes) for sites on these two servers at some point during this 2 hour period. No other servers will be affected.
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Between 9:00 PM and 11:59 PM Pacific time on Friday May 1 2015, the MySQL database software on each of our servers will be upgraded from version 5.5.41 to 5.5.43. This will cause an approximately 60 second interruption of service on each MySQL-using customer Web site at some point during this period.
This upgrade is necessary for security reasons. We apologize for the inconvenience this causes.
Update 9:43 PM Pacific time: The maintenance was completed as planned and all services are running normally.
We’ve renewed the SSL certificate on our mail servers (because it was due to expire soon).
Almost all customers shouldn’t notice any change, but if you read e-mail using a secure connection with an unusual mail program that doesn’t handle SSL connections properly, you might be asked to “accept” the new certificate.
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On March 4, the “web11” server spontaneously rebooted at around 11:50 AM and again at around 1:45 PM, causing brief outages each time.
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