Between 7:00 and 7:45 PM Pacific time Thursday night (March 11), we received two reports of slow or nonexistent network connections to sites on our servers.
Our automated monitoring systems didn’t detect any general problems, so the majority of customers were certainly unaffected — but we suspect that one of the “Internet backbones” between the affected customers and our data center had high packet loss during that period.
Both customers reported that the problem resolved itself by 7:45, and we haven’t received similar reports since, so there does not appear to be be an ongoing problem. We’ll continue to monitor it closely.
Due to software updates on our servers, Web hosting customers will experience about seven minutes of scheduled maintenance downtime between 11 PM and 1 AM Pacific time starting on one of the following nights, depending on which server your site is on:
- Thursday, February 4 (servers beginning with the letter “L”, such as “lrrr”)
- Friday, February 5 (all other servers beginning with letters “F-Z”, such as “farnsworth”)
- Saturday, February 6 (servers beginning with letters “A-E”, such as “amy”)
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Between 10:00 PM and 11:59 PM Pacific time this Sunday January 3, all our hosting servers will be restarted. As a result, Web site service and the ability to read incoming e-mail will be unavailable for approximately five minutes at some point during this maintenance “window”.
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Between 10:00 PM and 11:59 PM Pacific time this Friday September 11, all our servers will be restarted. As a result, Web site service and the ability to read incoming e-mail will be unavailable for approximately five minutes at some point during this maintenance “window”.
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Some of our customers may have noticed “high packet loss” today from about noon to 12:25 PM (Pacific time). This could make it seem like Web sites hosted on our servers were loading slowly, or even timing out.
The problem has been resolved by our upstream provider, but we are working with them to make sure it doesn’t recur.
We’ve updated our servers with a Perl security bug fix and a Ruby security update.
The updates fix only security bugs, and customers should not notice any changes in how the Perl or Ruby programming languages work.
Between 10:30 PM and 11:59 PM Pacific time this Saturday night (December 6), all Tiger Technologies servers will be restarted. As a result, customer Web sites and e-mail service will be unavailable for about five minutes at some point during this period.
No e-mail will be lost, of course; incoming mail will just be delayed for a few minutes.
This brief maintenance is necessary to upgrade the operating system “Linux kernel” to a newer version for security reasons. We apologize for the inconvenience this causes.
Update: the maintenance was completed with less than five minutes of downtime.
We’ve updated the Perl programming language on our servers with a security update.
The update only fixes one security bug, and customers should not notice any changes in how Perl works.
We’ve upgraded our Apache Web server and MySQL database server software to cover recent minor security updates. Customers should not notice any changes.
We’ve installed a PHP 5 security update. Customers should not notice any changes; the updates just fix several security issues in PHP 5.
