Between 9:00 PM and 11:59 PM Pacific time on Friday, April 20, 2018, the MySQL database software on each of our servers will be upgraded from version 5.6.39 to 5.6.40. This will cause an approximately 60 second interruption of service on each MySQL-using customer website at some point during this period.
This upgrade is necessary for security reasons and to fix bugs in MySQL. We apologize for the inconvenience this causes.
Update 9:44 PM Pacific time: The maintenance was completed as planned and all services are running normally.
Let’s Encrypt recently started offering wildcard SSL certificates that work with any subdomain, without forcing you to get a new SSL certificate every time you change the hostnames you use.
If we host your site’s DNS nameservers (which is true for almost all of our hosting customers), we can now automatically provide you with a wildcard certificate, for free. We’ve already updated every existing Let’s Encrypt certificate to be a wildcard wherever possible.
If you’re still paying GoDaddy $349.99 a year for a wildcard SSL certificate, or paying Network Solutions $579 a year for it, now might be a good time to switch to our service. 😉 (In the last week, we’ve provided several million dollars worth of wildcard certificates to our customers even at GoDaddy’s introductory prices. You’re welcome!)
We’re using Let’s Encrypt wildcard certificates ourselves, too
We’re now also using these certificates on everything related to our own services, too, including our website, blog, FTP servers, and mail servers.
Almost all customers shouldn’t notice any change, but if you use secure connections with old or unusual programs that don’t handle SSL connections properly, you might be asked to “accept” the new certificate.
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Between 9:00 PM and 11:59 PM Pacific time on Friday, March 30, 2018, the MySQL database software on each of our servers will be upgraded from version 5.6.38 to 5.6.39. This will cause an approximately 60 second interruption of service on each MySQL-using customer website at some point during this period.
This upgrade is necessary for security reasons and to fix bugs in MySQL. We apologize for the inconvenience this causes.
Update 9:36 PM Pacific time: The maintenance was completed as planned and all services are running normally.
Update 11:55 PM Pacific time: The maintenance described below was completed successfully and all services are running normally.
Over the last year, we’ve been slowly upgrading our servers from Debian Linux version 7 (codename “wheezy”) to version 8 (codename “jessie”). We’ll be finishing that process over the next few weeks, with brief scheduled maintenance on each server.
The upgrade requires that each hosting server be taken offline for a few minutes over a three hour maintenance window and then restarted, causing brief scheduled “downtime” for websites and email on that server. The total downtime for any server should not exceed ten minutes during this three hour period.
Mail arriving while a server is being restarted will be queued and delivered after a short delay. No mail will be lost.
This coming weekend, we’ll be updating some (not all) web servers:
- Friday, March 9, 9:00-11:59 PM Pacific: servers ending in digit “2” (completed)
- Saturday, March 10, 9:00-11:59 PM Pacific: servers ending in digit “1” (completed)
So, for example, the “web12” server will be updated on March 9, and the “web01” server will be updated on March 10. This page explains how to find which server a site is on.
(Servers ending with other digits have already been updated in maintenance in previous weeks. This will complete the upgrades.)
Although the final step of the upgrade modifies hundreds of software packages on the server, we have tested it extensively don’t expect most customers to notice any change. Your website and email should continue working as they always have. However, if you do have any trouble, don’t hesitate to contact us.
Update 11:18 PM Pacific time: The maintenance described below was completed successfully and all services are running normally.
Over the last year, we’ve been slowly upgrading our servers from Debian Linux version 7 (codename “wheezy”) to version 8 (codename “jessie”). We’ll be finishing that process over the next few weeks, with brief scheduled maintenance on each server.
The upgrade requires that each hosting server be taken offline for a few minutes over a three hour maintenance window and then restarted, causing brief scheduled “downtime” for websites and email on that server. The total downtime for any server should not exceed ten minutes during this three hour period.
Mail arriving while a server is being restarted will be queued and delivered after a short delay. No mail will be lost.
This coming weekend, we’ll be updating some (not all) web servers:
- Friday, March 2, 9:00-11:59 PM Pacific: servers ending in digits “6” and “5” (completed)
- Saturday, March 3, 9:00-11:59 PM Pacific: servers ending in digits “4” and “3” (completed)
So, for example, the “web06” server will be updated on March 2, and the “web13” server will be updated on March 4. This page explains how to find which server a site is on.
(Servers ending in “0”, “9”, “8” and “7” have already been updated. Servers ending in “2” and “1” will be updated the following weekend; we’ll post a separate announcement about that.)
Although the final step of the upgrade modifies hundreds of software packages on the server, we have tested it extensively don’t expect most customers to notice any change. Your website and email should continue working as they always have. However, if you do have any trouble, don’t hesitate to contact us.
Update 11:18 PM Pacific time: The maintenance described below was completed successfully.
Over the last year, we’ve been slowly upgrading our servers from Debian Linux version 7 (codename “wheezy”) to version 8 (codename “jessie”). We’ll be finishing that process over the next few weeks, with brief scheduled maintenance on each server.
The upgrade requires that each hosting server be taken offline for a few minutes over a three hour maintenance window and then restarted, causing brief scheduled “downtime” for websites and email on that server. The total downtime for any server should not exceed ten minutes during this three hour period.
Mail arriving while a server is being restarted will be queued and delivered after a short delay. No mail will be lost.
This coming weekend, we’ll be updating some (not all) web servers:
- Friday, February 23, 9:00-11:59 PM Pacific: servers ending in digits “0” and “9” (completed)
- Saturday, February 24, 9:00-11:59 PM Pacific: servers ending in digits “8” and “7” (completed)
So, for example, the “web10” server will be updated on February 23, and the “web07” server will be updated on February 24. This page explains how to find which server a site is on.
(Additional servers will be updated the following weekends; we’ll post separate announcements about that.)
Although the final step of the upgrade modifies hundreds of software packages on the server, we have tested it extensively don’t expect most customers to notice any change. Your website and email should continue working as they always have. However, if you do have any trouble, don’t hesitate to contact us.
Between 9:00 PM and 11:59 PM Pacific time on Monday, January 8, 2018, each of our hosting servers will be restarted. This will cause a brief interruption of service (less than 5 minutes) for each site at some point during this period.
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Between 6:06 PM Pacific time (December 28 2017) and 05:15 AM Pacific time (December 29 2017) some Web sites on our web13 server were inaccessible for periods of time due to MySQL database corruption problems. During that time customers will likely have experienced a “Error Establishing Database Connection” message when viewing their Web site.
By 8:49 PM Pacific time (December 28 2017) most Web sites were working although a small number needed databases manually restoring by our technicians. That process was completed by 05:15 AM Pacific time (December 29 2017).
We don’t consider this acceptable and will strive to make sure this doesn’t recur. Finally we apologize for the inconvenience this caused.
At approximately 9:30 PM Pacific time on Saturday, December 23 2017, the web07 server will be restarted.
This will cause a brief interruption of service (less than 3 minutes) for sites and email on this server. Sites on other servers will not be affected.
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Between 9:00 PM and 11:59 PM Pacific time on Friday, October 27 2017, the MySQL database software on each of our servers will be upgraded from version 5.6.37 to 5.6.38. This will cause an approximately 60 second interruption of service on each MySQL-using customer website at some point during this period.
This upgrade is necessary for security reasons and to fix bugs in MySQL. We apologize for the inconvenience this causes.
Update 9:55 PM Pacific time: The maintenance was completed as planned and all services are running normally.
