Update 11:22 PM Pacific time Dec. 1: The maintenance described below has been completed and all services are running normally.
Between 10:00 PM and 11:59 PM Pacific time on Saturday, December 1, 2018, the MySQL database software on some hosting servers will be updated. This will cause an approximately two minute interruption of service on each MySQL-using customer Web site (including WordPress sites) at some point during this period.
Specifically, this will affect servers ending in digits 0, 1, 2 and 3, such as “web01” and “web10”. (All other servers were previously updated on November 17 or November 24.)
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Update 10:39 PM Pacific time Nov. 24: The maintenance described below has been completed and all services are running normally.
Between 10:00 PM and 11:59 PM Pacific time on Saturday, November 24, 2018, the MySQL database software on some hosting servers will be updated. This will cause an approximately two minute interruption of service on each MySQL-using customer Web site (including WordPress sites) at some point during this period.
Specifically, this will affect servers ending in digits 4, 5 and 6, such as “web04” and “web14”. Servers ending in digits 0-3 are not affected now and will be updated later; servers ending with digits 7-9 were previously updated.
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Update 10:46 PM Pacific time Nov. 17: The maintenance described below has been completed and all services are running normally.
Between 10:00 PM and 11:59 PM Pacific time on Saturday, November 17, 2018, the MySQL database software on some hosting servers will be updated. This will cause an approximately two minute interruption of service on each MySQL-using customer Web site (including WordPress sites) at some point during this period.
Specifically, this will affect servers ending in digits 7, 8 and 9, such as “web07” and “web08”. Servers ending in digits 0-6 are not affected now and will be updated later this month.
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Between 10:00 PM and 11:59 PM Pacific time on Saturday, October 27, 2018, each of our hosting servers will be restarted. This will cause a brief interruption of service (less than 5 minutes) for each site at some point during this period.
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Between 10:58 and 11:09 AM Pacific time today (October 19, 2018), the “web03” server experienced an outage that led to an interruption in service for some customer websites and email.
The problem has now been resolved, and other servers were not affected. We apologize for the inconvenience this caused our customers.
We’re investigating the root cause (a Linux “kernel panic”) to ensure it does not recur.
At approximately 10:30 PM Pacific time on Saturday, July 21, 2018, the web11 server will be restarted.
This will cause a brief interruption of service (less than 5 minutes) for sites and email on this server. Sites on other servers will not be affected.
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Update June 13, 2018: This is complete, and HTTP/2 is now used on all websites we host.
We’ve updated the Apache web server software we use from version 2.4.25 to 2.4.33, which allows us to add support for the newer HTTP/2 protocol.
HTTP/2 is enabled for our own tigertech.net sites and a small number of our customer sites now, and we’ll be gradually rolling out this feature to all sites over the next few weeks. (We’ll update this post when that’s completely finished.)
Customers should not see any problems or downtime. We’re mentioning it here just so that customers who do notice a change for some reason will know about it. As always, don’t hesitate to contact us if you have any trouble.
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Between 5:58 and 6:04 AM Pacific time today (June 1, 2018), the “web04” server experienced a partial outage that led to some sites being unavailable or slow to respond.
The problem has now been resolved, and other servers were not affected. We apologize for the inconvenience this caused our customers.
Update May 22, 2018: The change described below is complete on all servers.
Over the next few days, we’ll be updating the software used on each web server from Apache version 2.4.10 to 2.4.25.
Customers should not notice any changes or downtime. We’re mentioning it here just so that customers who do notice a change for some reason will know about it.
This is part of a series of software upgrades to allow us to add support for the newer HTTP/2 protocol on all sites in the near future.
As always, don’t hesitate to contact us if you have any trouble.
Update May 3, 2018: The change described below is complete on all servers.
Over the next few days, we’ll be updating the software used on each web server from the Apache 2.2 series to the 2.4 series.
Customers should not notice any changes or downtime. We’re mentioning it here just so that customers who do notice a change for some reason will know about it.
While the Apache 2.4 series has some changes and new features, we’ve intentionally kept things compatible with older versions. In particular, we’re using mod_access_compat to ensure that existing “Allow / Deny” authorization directives work, and we’re using SSILegacyExprParser on to ensure that existing Server Side Includes work.
The Apache 2.4 series brings changes we’re using to improve our customers’ websites. For example, we’re already using OCSP stapling to speed up the initial connection to SSL sites in many browsers, and in the future we’ll be adding support for the newer HTTP/2 protocol. Neither of these were possible with older versions of Apache.
As always, don’t hesitate to contact us if you have any trouble.
